A recent Google review on my Business Profile states interactions that never happened and is damaging my reputation. The content is clearly false—specifically it invents a series of dealings we never had—yet my direct outreach to the poster has been ignored.
I’m looking for someone who already knows the practical steps and escalation paths inside Google My Business / Google Business Profile, including evidence preparation, policy citation, and the proper wording for a formal dispute. If you have successfully removed reviews based on false claims about interactions, your experience is exactly what I need.
Deliverables:
• Written strategy outlining the policy violation and evidence required
• Submission of the appeal (or detailed guidance if account access is needed)
• Follow-up actions and template responses for any Google support replies
• Confirmation once the review is taken down, with a brief summary of the process followed
Please let me know about similar removals you have completed and the typical timeframe you needed.