My Business Manager was compromised and I’m locked out of the entire account—pages, ad accounts, everything. I have no idea how the intruder got in (Facebook shows no clear trail), and the only step I’ve taken so far is opening a support ticket through Meta’s Help Center.
Here’s what I need from you:
• Regain full admin-level access to the Business Manager, pages and ad accounts.
• Remove any unauthorized users, assets or payment methods.
• Document the breach timeline as far as Facebook will reveal it and outline the likely attack vector.
• Put clear security controls in place (2FA, password policy, recovery contacts) so this does not happen again.
Acceptance is straightforward: once I’m back in as primary admin, all rogue access has been revoked, and I receive a short report detailing what was fixed and recommended best practices, the job is done. I’ll supply the Business Manager ID, prior support ticket numbers and any screenshots you need right after kickoff.
If you regularly work with Meta Business Suite recoveries, security appeals, or have direct experience navigating Facebook Commerce & Ads support queues, you’ll feel right at home here.