I need a dependable virtual receptionist with an Australian accent to pick up my inbound sales calls, make every caller feel welcome, and turn those conversations into well-qualified leads inside our CRM system. We are a kids party and entertainment business of 25 years, based in Melbourne Australia.
Here’s what the day-to-day looks like:
• Answer incoming phone lines during business hours and call new leads. (I’ll supply soft-phone access).
• Qualify each prospect by following a short script and recording answers directly in the CRM.
• Offer clear, friendly product information when asked so callers know exactly how we can help.
• Book appointments on my shared calendar through the CRM’s built-in scheduler; no external calendars required.
• Tag and update every call record so I can instantly see call outcome, next step, and any promised follow-up.
Acceptance criteria: every call is logged in the CRM within five minutes of hanging up, lead status is accurate, and appointments sync correctly with my calendar. This is a sales position; I'm looking for someone skilled to correctly handle inbound calls, leading potential customers to making bookings.
Specifically seeking an Australian candidate with the right skills.
If you’re organized, meticulously detailed and observant with strong sales/people skills, and already comfortable living inside a CRM, I’d love to hear how soon you can start.
Approx 10 hours per week - inbound and outbound calls.