I’m looking for a detail-minded assistant based in the United States to keep our customer records accurate and up to date. The work is 100 % online and centres on entering information that comes in through our shared support inbox.
Here’s what you’ll be doing:
• Updating contact details as new or revised information arrives
• Processing incoming orders so they move smoothly into our fulfilment system
• Tracking all related correspondence so every interaction is logged and easy to reference
Everything happens in Google Workspace, our web-based CRM, and occasionally Excel/Sheets, so steady internet and familiarity with those tools are crucial. The mailbox is busiest during standard U.S. business hours; working within that window lets you flag urgent items in real time, though schedules are otherwise flexible.
Accuracy matters more to me than speed, and confidentiality is non-negotiable because you’ll be handling customer PII. I’ll provide step-by-step SOPs, sample entries, and a short onboarding session so you’re never guessing.
If you’re US-based, comfortable with email-driven data entry, and can keep clean, consistent records, I’d love to hear how you can help keep our customer files spotless.