Remote Team Lead / Operations & Shift Supervisor
Company: Dynamic Support
Starting Rate: $5.00 – $6.00 / hour
Role Type: Remote / Hourly
About the Role
Dynamic Support is seeking a dedicated, reliable Team Lead to oversee daily operational workflows, manage team performance, and support front-line virtual staff. In this role, you will act as a primary point of contact for team guidance, attendance tracking, quality assurance, and real-time issue resolution.
Key Responsibilities
Team Supervision: Direct day-to-day team activities, monitor real-time task queues, and keep team members on track with daily targets.
Performance & Quality Assurance: Review team output, perform regular quality checks, and provide constructive feedback to boost performance.
Shift & Attendance Management: Monitor check-ins, keep attendance logs, manage shift schedules, and address coverage gaps.
Escalations & Problem Solving: Handle complex tasks or client escalations referred by team members and provide quick solutions.
Onboarding & Coaching: Assist with onboarding new team members, training them on company procedures, and fostering a supportive group environment.
Requirements
Prior experience in team leadership, shift supervision, or senior virtual support roles.
Strong written and spoken English communication skills.
Proven ability to coach team members, resolve conflicts, and maintain accountability.
Highly organized with strong attention to detail and process adherence.
Reliable work setup: steady computer, quiet workspace, and stable high-speed internet.
What We Offer
Starting Rate: $2.00 – $3.00/hr (depending on leadership experience, with opportunities for performance-based increases).
Flexible, remote work environment.
Direct path to higher operational roles as the company grows.
How to Apply / Proposal Requirements
Please submit a summary of your previous team leadership or supervisory experience, the size of the teams you have led, and your general weekly availability.