It answers your visitors from your own pages, catches the ones who were about to leave, and hands you the people worth talking to — with the whole conversation attached. You paste one line of code. It does the rest.
Free for one website. No card. Unlimited leads on every plan, including the free one.
There is no training, no script writing and no flow chart to draw. The work you would normally do to set up a chatbot is the work it does for you.
It answers from your pages and shows which page it used, so anyone can check it. When your site does not cover something, it says so and offers the message form instead of inventing a price or promising a date you never agreed to.
The awkward questions are the valuable ones. Everything it could not answer is collected for you, and anything you answer by hand from then on outranks your own pages — including after you re-scan the site. Correcting it once makes it stick.
It replies in the visitor's own language — seven of them — whatever language your site is written in, and keeps your product names and prices exactly as you wrote them.
After the first answer it asks for a name, email and phone. It is an invite, not a gate: there is a “Not now” that genuinely works, and it keeps answering either way. Anyone who fills it in becomes a lead in your inbox immediately, with their real question as the message.
Most people ignore the card and simply type their details into the chat instead, because that is where the cursor already is. Those count too. An email or phone number typed mid-sentence is picked up and turned into the same lead, with the same checks — so nobody is lost for answering in the wrong box.
And it opens itself once per visit — after a pause, a deep scroll, or a move toward the tab bar — with an opening line you write, and an optional soft chime. Once per visit, never twice.
The moment someone leaves their details, the email arrives — with their message in full, how to reach them, and every turn of the chat, both sides. You can tell from your phone whether this is worth stopping for.
Above the transcript is a short brief: what they want, their budget and timing if they said them, and the questions the chat never got to ask. Nothing in it is estimated or inferred — if they never mentioned a budget, it says nothing about a budget.
The same thread sits in your Topezia inbox. Reply there and it reaches them by email; if they still have the chat open, your reply lands in it while they are reading. From that point the bot steps out of a conversation two people are having.
Every Monday you also get one email: what visitors asked that week, what your site could not answer, and who is still waiting on you. Quiet weeks send nothing.
Dana Whitfield wrote to Harbour & Pine about Website chat:
Reach them: dana@example.com · 0161 496 0142
Oak dining table in a non-standard 2.4m length for a barn conversion, seating ten.
Wants: 2.4m oak table, seats ten
Timing: before the end of October
Still to ask: finish · delivery address · chairs too?
On a WooCommerce or Shopify site it shows the matching products as proper cards, with a button per variant that drops the item into the customer's basket and takes them straight to your checkout — already filled in. They pay you, in your shop, exactly as they do today. The money never touches Topezia.
When someone is clearly ready to buy, it stops interviewing them. No portfolio link, no “tell me about your business” — it names the options, says the buttons go to checkout, and gets out of the way. Prices only ever come from the product's own price field.
Mark a conversation won in your inbox and type what it was worth, and the chat starts showing you what it has actually brought in. Those totals only ever count what you told them — never a guess.
Connect WooCommerce, Shopify or BigCommerce with a read-only key and the chat answers order questions from your own records: status, when it was placed, the carrier and tracking number. It reads orders and never changes them, and it never guesses a delivery date.
It asks for the order number and the email or postcode on that order before it says anything. Order numbers are sequential and printed on every confirmation email — one on its own could be anyone's, and we are not willing to read out your customers' orders to whoever types a number.
It is off until you connect a store and switch it on, and we test the connection before saving it, so a wrong key fails on your settings page rather than in front of a customer.
All of it from one page, and all of it changeable at any time.
Worth knowing before you install it, rather than after.
Leads, your inbox and deal tracking are free forever, on every plan. What the plans buy is AI capacity — how many questions it answers and how much of your site it reads.
Keep a small “AI chat powered by Topezia” line on your chat and save $5 a month. Your choice, and you can change your mind whenever you like.
Run out of AI answers and the chat does not go dark — it keeps taking messages, so you never lose a lead to a limit. Full plan comparison →
Free for one website, no card, and you will know within a week whether it is earning its place — because it tells you exactly what it was asked and what it brought in.